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The Grange Practice

Worsley Mesnes Health Centre, Chandler House, Poolstock Lane, Wigan, Lancashire, WN3 5HL

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We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Pharmacy First
From the 31/1/24 if you or any of your family members are suffering from any of the following common conditions, just think – Pharmacy first!

Sinusitis – Adults and children ages 12 and over
Sore Throat – Adults and children aged 5 years and over
Earache – Children aged 1 year to 17 years
Infected insect bite – Adults and children aged 1 year and over
Impetigo – Adults and children aged 1 year and over
Shingles – Adults aged 18 years and over
Urinary tract infections – Women, aged 16 to 64 years

This is part of a major plan to make accessing healthcare in your local community more convenient. To find your nearest pharmacy, visit https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy.

Care navigation

Care Navigation allows our front-line staff to provide patients with more information about local health and wellbeing services, both within and outside of your GP Practice, in a safe, effective way. It means that patients will find it easier to get a GP appointment when they need one. 
When a patient contacts the practice, the receptionist / care navigator will ask for a brief outline of the problem, this isn’t about being intrusive, it is aimed to allow the care navigator to identify the patient’s need and provide information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct the patient to these services. All practice staff are governed by Data Protection & Confidentiality policies. 
The scheme is designed to help give patients choice, offering them support and guiding them to the right information about other health care professionals who have the expertise to deal with a range of health and care illnesses and injuries. It also supports patients to be seen by the right person at the right time and in the right place.  


You can now access your blood results, medical records, and request medications and appointments via the NHS app. This is an easier way of gaining information you may need or medication you may need, than ringing the surgery. If you are unsure on how to use the NHS app, or set this up, please contact the surgery and a member of the admin team will discuss this with you.

Important Information: This is a reminder that the surgery will be closed on Monday the 27th of May due to the bank holiday weekend, we will re-open as normal on Tuesday the 28th of May.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information differently for example in easy read format.

Do you use a hearing aid or communication tool? Please inform the receptionist when you arrive for your next appointment.

Non-urgent advice: Due to the Corona Virus we have changed the way that we work in our practice

Book GP appointments, order repeat prescriptions and set up medication reminders on your smartphone.

The easiest and fastest way to get any kind of help is with askmyGP.  It saves us time too, so please help us to help you.

– Available 7am – 3pm Monday, Tuesday, Thursday & Friday – Available 7am – 12pm Wednesday
– We can usually get back to you within the hour, and will see you same day if needed.
– All our registered patients are welcome, parents and carers on behalf of patients too.
– You can name a GP if you wish (so long as they are working today)
– You may prefer a message, telephone, video or face to face response
– You can sign up now, with no paperwork

Once you have sent your request, please look out for your response directly from the doctor.

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Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life threatening emergency, please dial 999