We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
You and Your General Practice
You and your general practice has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. It also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.
NHS APP
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information differently for example in easy read format.
Do you use a hearing aid or communication tool? Please inform the receptionist when you arrive for your next appointment.
Non-urgent advice: Ask My GP
The easiest and fastest way to get help is by using our Ask My GP service
This is available between the hours of 8am – 6:30pm Monday, Tuesday, Wednesday, Thursday, & Friday
– We will get back to your request within 3 working days
– All our registered patients are welcome, parents and carers on behalf of
patients too.
– You can name a GP if you wish (so long as they are working on the specific days requested)
– You may prefer a message, telephone or face to face response
– You can sign up now, with no paperwork
Once you have sent your request, please look out for your response from our admin team. You may also be diverted to the pharmacy or extended hours dependent on the condition you present with or the capacity in practice.
